品質

RMA - 返品承認手順

購入日から 2年間、ワールドワイドの限定保証を提供します

コンガテック製品に不具合がある場合、分析のために製品を返送するサービスを提供します。

RMA により製品を返品すると、このページに記載されている条件に同意したことになります。

Customer Service Contact - EMEA

            congatec GmbH
            Customer Service / RMA
            Auwiesenstraße 5
            94469 Deggendorf
            GERMANY
            email: rma@congatec.com

Customer Service Contact - AMERICAS

           congatec Inc.
           Customer Service / RMA
           6262 Ferris Square
           San Diego, CA. 92121
           USA
           email: rma-us@congatec.com

Customer Service Contact – APAC

           congatec Asia Ltd.
           2F, No.186, Sec. 3, Chengde Rd.
           Datong Dist. 10366
           Taipei City
           TAIWAN
           email: ctw-cs@congatec.com

1. Request an RMA number
 

  • The products must be claimed and returned to the congatec entity where the customer purchased the products.
  • For every return to congatec an RMA number is necessary.
  • Before returning please request an RMA number by sending an email to the relevant congatec customer service location.
  • Please add the part number, serial number and failure description in your RMA request.
  • Our customer service team will provide an RMA number with further information.


2. Send goods back to congatec 
 

  • The RMA number should be visible on the outside of the package and must be stated on the delivery note.
  • Please make sure that the package is properly packed to avoid any damages.
  • Our modules are electrostatic sensitive devices and have to be packaged with ESD conforming packaging fulfilling the requirements of Typ S (shielded).

ESD Information
 

3. Transportation Costs

EMEA, AMERICAS, APAC

  • Delivery from customer to congatec entity  
         ► customer bears the costs
  • Delivery from congatec entity to customer
         ►congatec bears the costs